Return and Refund Policy

Last updated: November 22, 2022

Thank you for shopping at Eternal Memorial Cards.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Eternal Memorial Cards, 51 Bracken Rd, Sandyford, Dublin, D18 CV48, Ireland.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Eternal Memorial Cards, accessible from https://eternalmemorialcards.ie/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Returns, Refunds and Order Cancellations

At Eternal Memorial Cards, most of the products we supply are personalised and created specifically for each family using photographs, names, dates, verses, wording and other information selected or supplied by the customer.

Because these products are made specifically for each customer, different cancellation rules apply compared with standard non personalised goods.

Personalised Products

Under Irish consumer law, the standard cooling off or cancellation right for online purchases does not generally apply to goods which are made to a customer’s specifications, made on the basis of an individual choice or are clearly personalised.

This includes personalised:

• Memorial Cards
• Wallet Cards
• Bookmarks
• Acknowledgement Cards
• Lifetime Cards
• Other customised printed products

Cancelling Before Design Work Begins

If you wish to cancel your order, please contact us as soon as possible at info@eternalmemorialcards.ie.

Where no personalised design, artwork, photo editing or production work has begun, we may cancel the order and issue a refund.

Cancellation After Design Work Has Begun

Once work has begun on a personalised order, the order cannot normally be cancelled for a full refund.

Personalised work may include preparing your initial design, creating a proof, editing photographs, adjusting layouts, changing backgrounds, altering wording or preparing additional versions at your request.

If you request cancellation after personalised work has begun, we may offer a partial refund after taking into account the reasonable cost of the work already completed.

This can include:

• Initial design and artwork preparation
• Preparation of your first proof
• Additional or alternative proofs requested by you
• Photograph editing or retouching
• Changes to photographs, wording, layout or backgrounds
• Further revisions requested after a proof has been supplied
• Other personalised work carried out specifically for your order

Any refund offered will take into account the amount of personalised work already completed before we received your cancellation request.

Design Proofs

We provide customers with a design proof before personalised products are printed.

This gives you the opportunity to check the design and request any necessary amendments before printing.

Please carefully check:

• Names
• Dates
• Spelling
• Photographs
• Verses
• Wording
• Layout
• All other personalised details

Once you approve the final proof, you are confirming that you are satisfied with the design and that it may proceed to print.

Cancellation After Proof Approval

Once a proof has been approved and printing or production has begun, an order cannot be cancelled simply because you change your mind.

This does not affect your statutory rights where goods are faulty or do not conform to the approved proof.

Faulty or Incorrect Products

If we make an error or the goods supplied are faulty, damaged, not as described or do not correspond with the approved proof, please contact us as soon as possible.

Depending on the circumstances, we may provide an appropriate remedy such as:

• A correction
• A replacement
• A reprint
• A price reduction
• A refund where appropriate

Nothing in this policy

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • Personalised items cannot be refunded these will be reprinted and sent to you free of charge upon notifying us in writing of the damage or loss .
  • We do not refund Goods damaged in transit or lost these will be reprinted and sent to you  free of charge 
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Eternal Memorial Cards
51 Bracken Rd,
Sandyford,
Dublin, D18 CV48
Ireland

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: