Eternal Memorial Cards Terms & Conditions
Our website address is: http://eternalmemorialcards.ie.
We will not share your personal information with third parties. We make your contact information available to other users that you transact with on this site to help complete the transaction, such as the website or PayPal.
Additional Policy Information
Photographs – We advise that photographs sent to us for printing purposes should be copies and not the original as we do not take responsibility should they be lost for any reason..
Our Cancellation & Refunds Policy
Orders can only be cancelled within 90 minutes of order placement and provided no design work has been carried out. All cancellations must be in writing to Eternal Memorial Cards by email to firstname.lastname@example.org (request read receipt). If we receive a cancellation request after a design proof has been submitted to the customer, a discretionary partial refund may be offered. Any discretionary refund value will be calculated based on the total processing time spent per product min €60 and is non negotiable. No refunds will be given once a customer has approved a design proof or the cards are in the print production process.
It is the customer’s responsibility to check the entire design & text copy content within the proof provided, therefore we advise that you print off a copy of the proof and check all names, verses, dates, messages and any other text (including any poems/prayers/text taken from our library). You will be required to send a written confirmation of your acceptance if you wish to proceed with the final design proof before going to print. Once cards are printed any further changes at your request will be chargeable at the full rate advertised on the site.
It is your responsibility to provide a high resolution photograph, it is recommended at 300 dpi or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality. Any payable photo editing work will carried out be to our best ability and to improve photo appearance as best possible. Edited photo’s are strictly for the purpose of use on our products and not for supply.
Printed Colour Disclaimer
Please be mindful that each computer monitor displays colours differently in various degrees to an actual printed product. Each monitor screen (including laptops ,phones and tablets) will vary in illumination, brightness, pixels, calibration, RGB, & bit depth. Even different browsers can cause colour variations. Therefore, we make no guarantee whatsoever that the colours you see here on screen will be exactly what you get in the printed product. That being said most of the time there are no issues and the percentage variation if any will be small, thus hardly noticeable but this is not a guarantee for the reasons explained above. As with all online businesses the customer is asked to take these facts into consideration. We also advise that we cannot guarantee that any reprints will be an exact colour match to that of the original order because printing inks are replaced regularly. Any reprints will be aimed to be as close as possible to the colours used in the original order.
All cards are laser cut/pressed & folded, however please allow up to 3mm for bleeds & alignments. Laminated folded memorial cards may overlap up to 2mm when closed, which may also apply to any backgrounds or shading, this is perfectly normal and not a production fault.
Designs & Proofing
We will set out customer designs to our best ability, so this means that some design elements such as backgrounds, fonts, colours may differ to that shown on the website in comparison to the design proof provided. These variations are often required to accommodate each personalised design, this does not mean that your order has not been designed incorrectly. We advise that you should be guided by the design proof visual supplied to the overall look of your design/content. It It is the customer’s responsibility to make us aware of any design elements/text to be altered or corrected before agreeing to final print confirmation.It is the Clients responsibility to come back with revisions or approval in a timely manner and any delays by the client in approval of artwork or revisions of same are the clients responsibility.
It is your responsibility to provide a high resolution photograph, it should be minimum 300 dpi or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality. Any payable photo editing work will carried out be to our best ability and to improve photo appearance as best possible. Edited photo’s are strictly for the purpose of use on our products and not for supply. (customers who are unsure on how to check photo qualities should contact us by email prior to placing an order).
We will make every effort to ensure your order is dispatched according to the delivery times quoted on the website at the time of placing your order.We do close production for Good Friday and Bank Holidays and during summer and at Christmas we stagger our holidays so there may be some delays in production. However we cannot be held responsible for late or missing orders due to circumstances beyond our control (refer to term “Force Majeure”). We do not offer refunds for late dispatch, in the case of a missing or damaged orders your cards will be reprinted. If your order was dispatched by us within the specified turnaround but is delayed, lost or damaged whilst in the care of the postal services then a free reprint will be offered
Every effort will be made to carry out the contract but its due performance is subject to cancellation by us or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strikes, Lockout or other labour dispute, Fire, Flood, Pandemic , Drought, Legislation or other cause (whether of the foregoing class or not) beyond our control.
All orders are printed with the utmost care and checked before dispatch. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with the quality of your order for any reason, please contact us at email@example.com
You will be asked to return orders within 14 days of delivery for a reprint or exchange. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We accept returns for faulty/damaged goods within to 30 days. Personalised items cannot be refunded these will be reprinted and sent to you free of charge upon notifying us in writing of the loss or damage .
We cannot accept returns due to any errors on your behalf (such as misspelled words). By approving your final proof, you accept full responsibility for the information and layout as shown.